TOTAL QUALITY MANAGEMENT (TQM)

what is TQM ???? 

is a philosophy that says that uniform commitment to quality in all areas of an organization promotes an organizational culture that meets consumers' perceptions of quality. 

Why should a company adopt TQM? 

1)  Make an organization more competitive

2) Provide a working environment in which everyone can succeed

3) Reduce waste, stress and friction

4) build team, partnership and co-operation

International Quality Standard : 

ISO 9000 ( quality )

ISO 14 000 ( environment ) 

TQM program : 

1) continuous improvement

2) six sigma

3) employee empowerment

4) benchmarking 

5) just in time (JIT)

6) Taguchi concept 

7 ) knowledge of tqm tools

Examples of of tools include : 

1) check sheet 

2) scatter diagrams

3) Pareto charts

4) Cause and Effect diagram 

5) Employee and customer survey 

6) flowchart 

7) histogram 

8) statistical process Control (SPC)

Key element to be successful in TQM : 

1) Ethic 

2) Trust 

3) Training 

4) Teamwork 

5) Leadership 

6) Communication